Shipping Policy
Last updated: October 17, 2026
Thank you for shopping with Oltra. This policy explains our shipping procedures, delivery timelines, and what to expect after you place an order.
Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days. You will receive a confirmation email with a tracking tracking link as soon as your package leaves our fulfillment center.
Fulfillment & Shipping Locations
To keep our product prices low, offer competitive rates, and low cost shipping we partner directly with global manufacturing warehouses. Because of this, your items may ship directly from our overseas fulfillment hubs. If you order multiple different items, they may occasionally arrive in separate packages.
Estimated Delivery Times
We currently ship exclusively to the United States. Please be patient with shipping times.
- Please allow 15 to 20 business days for delivery after your order has been processed.
Please note: Delivery times are realistic estimates, not absolute guarantees. Transit times may be affected by carrier bottlenecks, customs checks, holidays, or severe weather events outside our control.
Order Tracking
Once your order ships, we will email you a tracking number and a tracking link. It is completely normal for the tracking status to take 2 to 5 days to update or show progress after the label is generated while it passes through initial sorting hubs.
Address Accuracy & Corrections
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrectly entered address. If you notice a typo, contact us immediately at b.coss.gas@gmail.com. Once an order is processed by our warehouse, the shipping address cannot be changed.
Order Changes & Cancellations
Because our system sends orders directly to our fulfillment centers for rapid processing, order cancellations or changes must be requested within 12 hours of purchase. Once an order has been picked, packed, or shipped, we cannot cancel or modify it under any circumstances.
Lost or Delayed Packages
If your tracking number shows no movement for more than 30 business days, please contact our support team. We will investigate the issue with the carrier and, if the package is deemed lost in transit, we will issue a free replacement or a full refund.
Questions?
Contact our support team anytime at b.coss.gas@gmail.com. We are happy to help!