Refund policy
Returns and refunds
We want you to love what you ordered. If something isn't right, you can return it within 15 days of delivery.
We want you to love what you ordered. If something isn't right, you can return it within 15 days of delivery.
What you can return
Items need to be unworn, unwashed and in their original condition with tags attached. We can't accept returns on final sale items, gift cards, clearance items, or personalized items.
Items need to be unworn, unwashed and in their original condition with tags attached. We can't accept returns on final sale items, gift cards, clearance items, or personalized items.
How to start a return
Returns are on an approval basis and ONLY for products that arrive broken, defective, or are the completely incorrect item. Start your request by contacting b.coss.gas@gmail.com. You'll need your order number and the email you ordered with. Please include clear photos and videos showing the reason for the request.
Returns are on an approval basis and ONLY for products that arrive broken, defective, or are the completely incorrect item. Start your request by contacting b.coss.gas@gmail.com. You'll need your order number and the email you ordered with. Please include clear photos and videos showing the reason for the request.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, broken, or incorrect, we will issue a free replacement or a full refund after reviewing your photo/video evidence. Upon assessing the product, our support team will let you know if a physical return is necessary. In many cases, you will not be required to mail broken items back to us.
If your item arrives damaged, broken, or incorrect, we will issue a free replacement or a full refund after reviewing your photo/video evidence. Upon assessing the product, our support team will let you know if a physical return is necessary. In many cases, you will not be required to mail broken items back to us.
Exchanges & Return Shipping
If an exchange or physical return is deemed necessary by our support team, customers will be required to arrange and pay for shipping back to us. For size or color exchanges, we will send out your new item once we have received and inspected the returned product.
If an exchange or physical return is deemed necessary by our support team, customers will be required to arrange and pay for shipping back to us. For size or color exchanges, we will send out your new item once we have received and inspected the returned product.
Refunds
Once your photo/video evidence is checked—or your physical return is received and approved by our team—we'll process your refund within 3 business days. Refunds go back to your original payment method. Your bank may take a few extra days to show it. Original shipping costs aren't refunded.
Once your photo/video evidence is checked—or your physical return is received and approved by our team—we'll process your refund within 3 business days. Refunds go back to your original payment method. Your bank may take a few extra days to show it. Original shipping costs aren't refunded.
Store credit
You can choose store credit instead of a refund. Store credit doesn't expire.
You can choose store credit instead of a refund. Store credit doesn't expire.
International orders
International returns follow the same window and require the same photo/video verification. Customers are fully responsible for all international return shipping costs and duties.
International returns follow the same window and require the same photo/video verification. Customers are fully responsible for all international return shipping costs and duties.
Questions?
Email us at b.coss.gas@gmail.com and we'll help.
Email us at b.coss.gas@gmail.com and we'll help.
Last updated: October 17, 2026